Feature Spotlight: Online Module Setup

September 1st, 2017

This Feature Spotlight focuses on the GymMaster Online Module. The module allows you to integrate your schedule, member portal, and sign up page onto your existing website – a live timetable and your own branding.

In order for the Online Module Member Portal to function, your web developer will need to create a dedicated page on the host site, and you’ll need to provide us with the necessary information to configure the back end. Additionally, you will need to contact us to arrange remote database access.

GymMaster Online Module Setup

We have made a simple 7 step process for you, …

Tackle Unpaid Account Balances

August 14th, 2017

Do you dread the idea of having to call up your clients to ask for payments on unpaid account balances? Do you let you financials suffer because you avoid that awkward conversation? Do you worry this phone call may affect your ongoing relationship with this member?

Do you breathe a sigh of relief when that phone call goes to voicemail?

If you answered yes to any of the above questions, you’re a part of the majority. Asking for money can be difficult in any situation, but debt collection carries anxiety on so many levels. But it doesn’t have to be …

Feature Spotlight: Member Can Pay Their Outstanding Balance Online

August 11th, 2017

Debt collection doesn’t have to be the bane of your job any longer. With GymMaster, you can simply direct your members to the online member portal, where your members pay online. Whether it’s a failed payment, an IOU, or a complicated debt that has been outstanding for a while, GymMaster makes it easy for you, and your member.

Not only does this provide a simple and convenient way for members to ensure their accounts are up to date, but it also allows facilities that use access control to have more proactive restrictions.

When you empower your members to pay their …

Feature Spotlight: Related Payments under Account History

July 28th, 2017

It’s now even easier to identify which payment is associated with each charge on our Member Accounts Tab:

When you scroll down the page to the account history, you can hover your mouse over a payment and the charge to which it is related will have a shadowed area on the left:

This means you can easily identify the payments that have been received, and the purchases to which they are related.

For more details on our latest upgrades you can see these listed on our Release notes page.

GymMaster’s ongoing development is part of our commitment to being the …

Feature Spotlight: Adding Product Discounts via Member Benefits

July 28th, 2017

A great way to reward your members is by including member benefits, such as special offers, discounts or freebies on products for certain memberships. We’ve made this really easy for you, your staff and your members.

Maybe you want to give your Gold Members free towel hire, or you want to promote your club by offering free water bottles to your Premium members. Perhaps you’re just looking at increasing sales on your beverage range – either way we can help!

Now, when you add a benefit to a membership:

You can choose a product, apply a percentage discount on all …

How to Manage Throughout The Quiet Season

May 26th, 2017

Last week we looked at when people sign up and cancel their gym memberships. This week we’re taking an in depth look at when the most popular time is for members to visit your health club, and what you can do during the slow periods, or quiet season, to help you manage the often seasonal nature of the fitness industry.

You’ve put endless hours, money and resources into crafting your facility to provide exactly the type of service you want to your community of members. That’s why you’re reading this blog, right? Because you’re always striving to be the best …